Extraordinary Donor Journey

Last week Jen and I had the pleasure of attending a one day workshop/conference called the “Extraordinary Donor Journey” in Toronto. The workshop brought together four amazing speakers to talk, all day, about creating loyal and loving donors. Our kind of stuff! Stephen Pidgeon, Simone Joyaux, Guy Mallabone and Richard Radcliffe all took turns with…

The new partnership

2012 is going to be the year of positive change. It needs to be because the sector deserves it, you deserve it and your donors deserve it. The change should start with your partnerships. The people, the agencies and suppliers you choose to work with every single day. Time after time, we hear about promises…

The 10 pillars of great relations between charities and consultants

I shudder when people call us consultants – the word has been dirtied by many of them. Excessive billings, talking down to, ignoring, egotism, over use of buzz words… I kind of dry heave when I hear about some relationships my colleagues have with their charitable clients. Bullying, lack of respect, slow or refusing to pay,…

It starts with a conversation.

At times I feel slightly tired of myself saying over and over, “We don’t know what it will cost to do _______, we need to talk to you about the why’s, the how’s, the who’s, the what if’s and the want’s first… we need to have a conversation.” “What do you mean… con-ver-sa-tion?” “You know……